Returns
If anything about your order isn't right — damaged in transit, wrong item, or not what you expected — get in touch and we'll take care of you.
How to Start a Return
- Email mail@dualsnatural.com with your order number, or call 212-979-6045 (daily, 11am–9pm ET).
- Tell us what went wrong — photos help for damaged items.
- We'll respond with next steps for a replacement or refund.
You can also bring online orders into any of our three NYC stores.
Visit Us in NYC
- East Village — 91 1st Avenue, New York, NY 10003
- Williamsburg — 321 Broadway, Brooklyn, NY 11211
- Crown Heights — 764A Franklin Avenue, Brooklyn, NY 11238
Questions? Contact us — mail@dualsnatural.com · 212-979-6045 (daily, 11am–9pm ET).
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