FAQ
Ordering & Shipping
How much is shipping?
Shipping is calculated at checkout based on your order and service level. Orders over $50 ship free. See our shipping information page for delivery timelines.
Can I pick up in store?
Yes — we have three NYC locations stocked with over 1,500 herbs, spices, and teas. Stop by any of them.
Products
Not sure which herbs are right for you?
Try our Find Your Herbs quiz, browse the Learn blog, or ask our staff in store — they've been doing this since 1989.
Do you sell in bulk or wholesale?
Yes. Restaurants, juice bars, herbalists, and retailers can apply for a wholesale account.
Returns
Something wrong with your order?
Email mail@dualsnatural.com or call 212-979-6045 and we'll make it right. See returns.
Visit Us in NYC
- East Village — 91 1st Avenue, New York, NY 10003
- Williamsburg — 321 Broadway, Brooklyn, NY 11211
- Crown Heights — 764A Franklin Avenue, Brooklyn, NY 11238
Questions? Contact us — mail@dualsnatural.com · 212-979-6045 (daily, 11am–9pm ET).
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